Return & Refund Policy

Last Updated: June 10, 2026

At Casenix, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may request a return in accordance with the terms outlined below.

1. Return Period

We accept return requests within 30 days of the delivery date of your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, parts, and items included with the original order.

• Show no signs of use, wear, damage, or modification.

Return requests submitted more than 30 days after delivery may not be accepted.

2. Defective or Damaged Products

If you receive a product that is defective, damaged during shipping, incorrect, or different from what you ordered, please contact us as soon as possible.

We may request photographs or videos of the product and packaging to evaluate the issue.

If the issue is confirmed to be the result of a product defect, shipping damage, or an error on our part, we may provide a replacement or refund, as appropriate.

3. Returns Due to Change of Mind

If you wish to return an item because you changed your mind, selected the wrong model, or no longer want the product, you may request a return within the applicable return period, provided the product meets our return requirements.

For these types of returns, the customer may be responsible for the return shipping costs.

Original shipping charges are non-refundable when the return is due to a change of mind or another reason unrelated to a product defect or an error made by Casenix.

4. Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been used or show signs of use.

• Products damaged due to misuse, improper handling, or accidental damage caused by the customer.

• Products that have been modified, altered, or improperly installed.

• Personalized or customized products.

• Gift cards.

• Products returned without their original packaging or required accessories.

This policy does not limit any consumer rights that may apply under applicable law.

5. How to Request a Return

To request a return, please contact us at:

Email: groupgarcia1@outlook.com

Please include:

• Your order number.

• The name used to place the order.

• The reason for the return.

• Photos of the product, when applicable.

Please do not send any item back before receiving return instructions from our customer service team. Unauthorized returns may not be accepted.

6. Return Inspection

Once we receive the returned item, we may inspect it to verify that it meets our return requirements.

If the return is approved, we will proceed with the applicable refund or replacement.

If the returned item does not meet the requirements outlined in this policy, we may deny the return or adjust the refund amount as applicable.

7. Refunds

Once a return has been approved, the refund will generally be processed within 5 business days.

Refunds will be issued to the original payment method used for the purchase whenever possible.

Please note that the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

8. Incorrect Orders

If you receive an item that is different from the product shown on your order, please contact us before returning it.

If we confirm that the error was made by Casenix, we will provide an appropriate resolution, which may include a replacement or refund.

9. Exchanges

We accept exchange requests for eligible products within the applicable return period.

Depending on product availability, we may provide a replacement or, when appropriate, issue a refund so that you can place a new order.

10. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies available to consumers under applicable consumer protection laws.

If you have any questions regarding returns or refunds, please contact us at:

groupgarcia1@outlook.com