Shipping Policy

Last Updated: June 10, 2026

At Casenix, we strive to process and ship your order as quickly as possible. This Shipping Policy explains our order processing times, estimated delivery times, and other important shipping information.

1. Order Processing

Orders are generally processed within 1–5 business days after payment has been successfully received.

Business days are Monday through Friday, excluding public holidays.

During periods of high order volume, promotions, holidays, or other circumstances that may affect our operations, processing times may be longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

United States

Estimated delivery: 3–7 business days

Canada

Estimated delivery: 5–12 business days

United Kingdom

Estimated delivery: 5–12 business days

Australia

Estimated delivery: 7–15 business days

Europe

Estimated delivery: 7–15 business days

Delivery estimates are not guaranteed and may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the destination, products ordered, and available shipping options.

Any applicable free-shipping promotions will be clearly displayed during checkout or on the applicable promotional offer.

4. Tracking Information

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the package has been shipped.

Tracking updates may occasionally be delayed while a package is being transferred between carriers or processed through international facilities.

5. International Shipping

Casenix ships to selected international destinations.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs policies vary by country, and Casenix does not control the assessment or amount of these charges.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

If the package cannot be reshipped, any refund will be handled in accordance with our Return & Refund Policy and applicable law.

7. Lost, Stolen, or Delivered Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's reception or mailroom, and the shipping carrier.

If you believe your package has been lost or stolen, contact us at:

groupgarcia1@outlook.com

We will review the available tracking information and work with the carrier when appropriate.

8. Shipping Delays

Casenix is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

• Severe weather.

• Natural disasters.

• Customs delays.

• Carrier disruptions.

• Public holidays.

• Incorrect or incomplete delivery information.

• International transportation delays.

• Other unforeseen circumstances.

If a significant delay occurs, please contact us and we will assist you in reviewing the available shipping information.

9. Customs and Import Fees

For international orders, the destination country's customs authority may impose duties, taxes, or other import-related charges.

These charges are not necessarily included in the product price or shipping cost unless specifically stated at checkout.

The customer is responsible for complying with applicable import requirements in their country.

10. Contact Us

If you have questions about your order or shipping, please contact us at:

Email: groupgarcia1@outlook.com

Casenix
Consumer Technology Accessories